Privacy Policy
Japanese Foods Co. ("we," "us," or "our") recognizes the importance of protecting your personal information. We comply with Japan's Act on the Protection of Personal Information and other applicable laws, and we handle your personal information appropriately in accordance with this Privacy Policy (this "Policy").
1. Business Information
Name: Japanese Foods Co. (Kabushiki Kaisha Nihon no Gohan)
Representative: Koji Yoshida
Corporate Number: 9360001032964
Address: 2-28-17 Kaiho, Okinawa City, Okinawa, Japan
Contact: Email info@jpgohan.com / Phone 098-979-8491 (Mon-Fri, 9:00-18:00 JST)
2. Information We Collect
In connection with transactions and inquiries through our website (jpgohan.com) and e-commerce platforms such as Amazon, we may collect the following personal information:
- Your name (including company name and the name of your contact person, where applicable)
- Your address (including shipping address)
- Email address
- Phone number
- Order details (products purchased, order number, and payment-related information to the extent we retain it)
- Information you enter into our contact form
- Other information you provide to us to facilitate a smooth transaction or response
Payment information itself, such as credit card numbers, is managed by payment processors such as Amazon. We do not directly collect or retain such information.
3. How We Use Your Information
We use the personal information we collect only within the scope of the following purposes:
1. To properly fulfill transactions, including shipping ordered products and billing
2. To respond to inquiries and requests from customers
3. To deliver important notices and information regarding our products and services
4. To improve the quality of our products and services and to inform the development of new products
5. To manage our services so customers can use them with confidence, including responding to activity that violates our terms of use
6. For purposes incidental to the above
4. Disclosure to Third Parties
We will not provide your personal information to third parties without your prior consent, except in the following cases:
- Where required by law
- Where necessary to protect a person's life, body, or property, and it is difficult to obtain your consent
- Where we provide information to a shipping carrier or similar party to the extent necessary to fulfill an order, such as product delivery
Handling of Information Obtained Through Amazon
We may obtain information about customers (such as name, shipping address, and email address) through platforms provided by Amazon, including Amazon.com and the Amazon Selling Partner API (SP-API). We handle this information appropriately in accordance with Amazon's applicable terms of use and privacy policies (including the Amazon Services Business Solutions Agreement), as follows:
- We use information obtained only within the scope necessary to fulfill the relevant order (such as shipping products, responding to inquiries, and handling returns or refunds), and we do not use it for any other purpose.
- Information that is no longer necessary to fulfill an order is deleted within an appropriate period in accordance with Amazon's policies and applicable law.
- We do not use customer order information for third-party marketing purposes, including providing or selling it to third parties for such purposes.
- We may access order information through the Amazon Selling Partner API (SP-API) to the extent necessary for business operations such as shipping, responding to inquiries, and handling returns. Information we access is not used for any purpose other than these operations.
5. Retention Period
We retain personal information only for the period necessary to achieve the purposes described above, or for the period required by applicable law. Personal information that has passed its retention period, or that is no longer needed to achieve its purpose, will be deleted or destroyed promptly in a manner that prevents recovery.
6. Cookies and Similar Technologies
Our website is built and operated on the Wix website platform. We may use cookies and similar technologies to the extent necessary for site operations, such as maintaining login status and managing the shopping cart. As the site operator, we may also use Wix's standard basic analytics functionality (Wix Analytics), such as page view and visitor counts, for reference in operating the site.
As of the effective date of this Policy (August 31, 2026), we do not use third-party analytics tools such as Google Analytics, or cookies used by third parties for advertising delivery or behavioral tracking. If we introduce such tools in the future, we will revise this Policy to specify the name and purpose of the tool used.
You may disable cookies through your browser settings if you do not wish to use them. Please note that doing so may prevent some features of our site from functioning properly.
7. Requests to Disclose, Correct, or Delete Personal Data We Hold
If you, as the data subject, request disclosure, correction, addition, or deletion of, or the suspension of use of, personal information we hold (collectively, "Disclosure Requests"), we will respond appropriately and promptly in accordance with Japan's Act on the Protection of Personal Information and other applicable laws.
Contact for Requests
Please contact us by email at the address below to make a Disclosure Request.
Japanese Foods Co. (Customer Contact)
Email: info@jpgohan.com
Phone: 098-979-8491 (Mon-Fri, 9:00-18:00 JST)
Process
1. Please contact us at the address above with the details of the personal information for which you are requesting disclosure, etc.
2. We will verify that the request is being made by the data subject themselves.
3. Once identity verification is complete, we will respond within a reasonable period in accordance with applicable law.
Please note that we may be unable to respond to a Disclosure Request where applicable law does not permit us to do so, or where doing so would significantly interfere with the proper conduct of our business.
8. Contact
For inquiries regarding this Policy or our handling of personal information, please contact us at the address below.
Japanese Foods Co.
Address: 2-28-17 Kaiho, Okinawa City, Okinawa, Japan
Email: info@jpgohan.com
Phone: 098-979-8491 (Mon-Fri, 9:00-18:00 JST)
9. Changes to This Policy
We may change the content of this Policy without notice in response to changes in applicable law or in our business. Any revised Privacy Policy will take effect from the time it is posted on our website.
Effective Date: August 31, 2026